Refund and Return Policy

Last Updated: January 30, 2025

At Chison Sports Nigeria, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a return and refund policy subject to the terms below.

1. Eligibility for Returns and Refunds

You may request a return or refund if:

• The item received is defective, damaged, or incorrect.
• The item is unused, in its original packaging, and in resalable condition.
• The return request is made within 7 days of receiving the product.

We do not accept returns or refunds for:

• Items that have been used, installed, or damaged due to customer handling.
• Items that are on sale or promotional discounts, unless they arrive damaged or defective.
• Customized or special-order items.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Send an email to support@chisonsportsng.com with your order details, reason for return, and relevant photos if applicable.
2. Approval & Instructions: Our support team will review your request and provide instructions for returning the item if eligible.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
4. Inspection & Approval: Once we receive the item, we will inspect it and notify you about the approval or rejection of your refund request.

3. Refund Process

• Approved refunds will be processed within 5-10 business days after inspection.
• Refunds will be issued via the original payment method or store credit, depending on your preference.
• Shipping fees are non-refundable, except in cases where we delivered the wrong or defective item.

4. Exchange Policy

• If you receive a defective or damaged item, we may offer an exchange instead of a refund.
• Exchanges are subject to product availability.

5. Contact Information

For any questions regarding returns and refunds, please contact our support team:
📧 Email: support@chisonsportsng.com
📞 Phone: +2347034725366, 87013175843